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Privacy Policy

Account and order details such as name, phone, email, delivery address, and billing information.
Device and usage data including IP address, browser type, pages visited, and interaction history to keep the site reliable.
Payment confirmation and transaction references processed securely by payment providers; we do not store full card details.
Messages you send to our support channels, including call logs, chats, or emails.

Process and deliver orders, provide invoices, and communicate about shipping or delays.
Offer customer support, verify identity for sensitive requests, and troubleshoot issues.
Personalize product recommendations, saved carts, and language preferences.
Send service updates, marketing offers, and promotions when you consent—you can opt out anytime.
Improve security, prevent fraud, and meet legal or regulatory obligations.
Analyze performance to enhance site speed, availability, and new feature development.

Essential cookies keep you signed in, remember cart items, and enable secure checkout.
Preference cookies store choices like language, location hints, and recently viewed items.
Analytics cookies help us understand traffic, popular pages, and improve user experience.
Marketing pixels may show relevant offers; you can adjust preferences in your browser or device settings.

Trusted service providers who help with payment processing, delivery, email/SMS, cloud hosting, analytics, or support tools—bound by confidentiality.
Business partners for promotions you choose to join (e.g., coupon or loyalty programs).
Law enforcement or regulatory bodies when required by applicable laws or to protect rights and safety.
Business transfers such as a merger, acquisition, or asset sale where data remains protected under this policy or a similar safeguard.
Aggregated or anonymized insights that do not identify you personally.

We keep personal data only as long as needed for the purposes above or as required by law, then delete or de-identify it.
We use encryption, access controls, and regular monitoring to protect data, but no method is 100% secure on the internet.
Please use strong passwords and keep your account credentials confidential.

Access, correct, or delete account information by contacting us or using account settings where available.
Opt out of marketing communications via the unsubscribe link or by reaching out to support.
Control cookies through your browser/device; disabling some cookies may limit certain features like cart retention or sign-in.
Request a copy of your personal data or ask us to stop processing where applicable by law.

Our services are intended for adults (18+) and are not directed to children.
If we learn we collected data from a minor without consent, we will delete it promptly; please contact us if you believe this occurred.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Important updates will be posted on this page with a revised date, and continued use of the site means you accept the changes.

If you have questions or want to exercise your privacy rights, contact us at support@edcl.com.bd or call +8801711886187.
Mailing address: EDCL HQ, Dhaka, Bangladesh. We aim to respond to verified requests within a reasonable time.